This Refund Policy details the conditions under which Solufy ERP (“we”, “our”, “us”) issues refunds. It is essential to read and understand this policy before making any purchase or engaging our services.

1. App Store Products (Digital Goods)

All purchases of digital products, applications, and modules from the Solufy ERP app store are final and non-refundable.

Due to the immediate access and digital nature of these products, we cannot offer refunds or exchanges.

We encourage customers to:

Carefully review the product descriptions, features, and system requirements before purchasing.

Utilize any available pre-purchase demos or documentation.

Contact our support team with any questions before completing the transaction.

By completing a purchase for a digital product on our app store, you acknowledge and agree to this no-refund policy.

2. Professional Services (Consulting, Development, Support)

Our refund policy for professional services is based on the specific agreement governing the engagement.

Project-Based Work: Fees for services are tied to milestones and deliverables as defined in the signed Statement of Work (SOW) or Service Agreement. Payments for completed milestones or work performed are non-refundable. A project may be canceled according to the terms outlined in the SOW, and any potential refund for prepaid, unworked hours or uncommenced milestones will be handled as specified therein.

Retainer and Support Contracts: Fees for retainer and support services are billed in advance for a specific period (e.g., monthly, quarterly) and are non-refundable.

A refund for professional services will only be considered in the case of a clear, un-remedied material breach of the Service Agreement by Solufy ERP.

Refund Processing Time: If a refund is approved, the payment will be processed within 7 to 12 working days from the date of refund confirmation.

3. How to Discuss a Service-Related Billing Issue

If you believe there has been a billing error or have a concern regarding our professional services, please contact our accounts department directly within 7 days of receiving your invoice. Please do not initiate a chargeback with your bank, as this will complicate the resolution process.

4. Policy Changes

Solufy ERP reserves the right to modify this Refund Policy at any time. Any changes will be posted on this page.

5. Contact Information

For any questions regarding this Refund Policy, please contact us: contact@solufy.in