Privacy Policy
Effective Date: July 24, 2025
1. Our Commitment to Your Privacy
Solufy ERP (“we,” “our,” “us”) is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, process, and disclose your information when you visit our website (https://www.solufyerp.com/), use our ERPNext services, or interact with our digital app store.
2. Information We Collect
We may collect the following types of information through our website forms, cookies, and analytics tools (e.g., Google Analytics):
Personal Data: Information you voluntarily provide to us. This may include your name, email address, phone number, company name, job title, country, and the details of your inquiry.
Technical and Usage Data (Non-Personal Data): Information that is automatically collected when you interact with our website. This includes your IP address, browser type and version, device information, operating system, the pages you visited, the time spent on our site, and the referral source.
Cookie Data: We use cookies and similar tracking technologies for tracking activity, personalization, and improving your website experience. You can adjust your browser settings to refuse cookies, but please note that some features of our site may not function as intended if you do so.
Client Data: In the course of providing ERPNext implementation and support services, we may be granted access to data within your ERP system. This data is governed by the confidentiality clauses in our Service Agreement and is treated as your proprietary and confidential information.
3. How We Use Your Information
Your information is used for the following legitimate business purposes:
To Respond to Inquiries: To provide you with information, quotes, or proposals that you request from us.
To Provide and Maintain Our Services: To deliver the ERPNext solutions, support, and products you have purchased or engaged us for.
To Manage Your Account: To process transactions and manage your orders from our app store.
To Communicate With You: To send you important service-related updates, security alerts, and support messages.
For Marketing and Communications: If you subscribe to our newsletter or download content, we may send you relevant updates and promotional materials. You can unsubscribe from these communications at any time.
To Improve Our Offerings: To analyze usage data to understand trends and improve our website’s functionality, user experience, services, and products.
For Legal and Security Purposes: To comply with legal obligations, enforce our terms, and protect our rights and the security of our users.
4. Data Sharing and Disclosure
We respect your privacy. We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:
With Service Providers: We may employ trusted third-party companies and individuals to facilitate our services (e.g., payment processors, hosting providers) who are contractually obligated to keep your information confidential and use it only for the purposes we specify.
For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
5. Data Security
We implement industry-standard administrative, technical, and physical security safeguards to help protect your personal data from unauthorized access, loss, misuse, or alteration. While we have taken reasonable steps to secure your information, please be aware that no security measures are perfect or impenetrable.
6. Third-Party Websites
Our website may contain links to external websites (e.g., ERPNext, GitHub, partner sites). This Privacy Policy does not apply to third-party websites. Solufy ERP is not responsible for the content or privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
7. Your Rights and Choices
You have certain rights regarding the personal information we hold about you. You have the right to:
Access, update, or request the deletion of your personal data.
Opt-out of receiving marketing communications from us by clicking the “unsubscribe” link in our emails or by contacting us directly.
Object to or request a restriction on the processing of your personal data.
To exercise any of these rights, please contact us using the information below.
8. Changes to This Privacy Policy
We reserve the right to update this policy at any time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top. The latest version will always be available here.
9. Contact Us
If you have any questions about this Privacy Policy or wish to make a request regarding your data, please contact us:
Email: [Your Support Email: contact@solufy.in ]
